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Cash on Delivery option available after the registration.

FAQ
GENERAL QUESTIONS

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How can I contact LACOSTE.UA online store?

In case of inquiries related to orders or products, you can contact the online store via contact form or by phone +38 (044) 333 60 67 from Monday to Friday, from 9:00 to 17:00.

Why should I shop from LACOSTE.UA online store?

The online store Lacoste.ua is the only official online channel for the sale of the latest and original brand collections of LACOSTE in Ukraine. Purchases in the official sales channel guarantee the authenticity of ordered products and fast delivery.

What technical requirements must my computer meet in order to be able to use the LACOSTE.UA  online store?

To get the highest quality of shopping at the online store Lacoste.ua, use browsers that use Java Script, ie. Internet Explorer version 8 or higher, browser Mozilla / Firefox version 22 and higher or Google Chrome version 27 or higher. Screen resolution: To view Lacoste.ua correctly, the screen should be set to 1024 x 768 pixels or more.

Is the same range in the online store Lacoste.ua online store and in stationary stores?

The range of collections may vary depending on the store. The same goes for the online store. The online store is the most complete collection, but if you see the model on the site, it does not mean that it is available in the store - for this information you need to contact the store to clarify.

PERSONAL ACCOUNT

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Can I change the data provıded by me during regıstratıon?

Log in to Lacoste.ua, then go to the My Account tab. A form with your Personal Data will appear in front of you, where you can make the necessary changes. Do not forget to save them.

Why should I create an account?

For security purposes, we encourage all of our customers to create a Lacoste online account. Here are some of the benefits of creating an account:
1. Your personal information is saved for quick and easy ordering each time you use the site.
2. Your personal information is protected with a password, and it is ensured that no one else has access to these details.
3. You will be able to receive information regarding your order.

I forgot my password - what next?

Go to the Forgot your password? Tab located under the login field, enter your email address and wait for a message with instructions.

Can I make purchases at LACOSTE.UA online store wıthout the registration?

Yes, in the online store Lacoste.ua you can make purchases without registration. However, when finalizing an order, you must provide the necessary details to deliver the goods.

How can I unsubscrıbe from the newsletter?

If you want to cancel the newsletter subscription, at the bottom of each newsletter you will find a link saying "unsubscribe from the newsletter", just click the link and follow the instructions. Signing off the newsletter does not delete the user's account.

How do I return a product purchased in LACOSTE.UA online shop?

Please see our Return Policy - Terms and Conditions

Do the returned goods have to have the orıgınal packagıng?

Yes, the returned order should be packed with the original packaging, eg in the case of shoes - cardboard.

Do I have to also send a receıpt?

You must attach a return form to the returned purchase and you should attach a receipt.

When will I receive my money back for the returned item?

Depending on the way you paid for your order, you may receive funds within 3 to 14 days after we received your completed return form and product.

Who pays for the shipment of the goods upon return?

Return shipping costs must be paid by the buyer.

SHIPPING

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What are the delivery optıons available on LACOSTE.UA?

In the online store Lacoste.ua you can use delivery company or Nova Poshta.

Can I send products to a different address than the one provided during registration?

Yes, when finalizing your order in the delivery part you can enter any delivery address (with the exception of the temporarily occupied territories of the Autonomous Republic of Crimea, Donetsk and Luhansk regions) and save it in your address book.

What is the cost of delivery?

FREE Standard Delivery on all orders over 1500 UAH (will be paid by Lacoste.ua). For orders under 1500 UAH., shipping cost must be paid at the carrier's rates by the customer upon receipt of the order.

What is the delivery time?

The delivery time in avarage can be 2-4 business days from the moment of placing the order. The shop operator undertakes to immediately deliver the package to the courier operator, but he can not vouch for random situations that cause the delivery period to be longer.

ORDER AND PAYMENT

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How can I place an order at the LACOSTE.UA store?

To place an order on the Lacoste.ua website, add the product to the cart (optionally, first login to your user account). After entering the basket of products, check whether our order agrees and confirm or provide the data for shipment. In the next step, we go to the payment method selection, we make the payment and expect to receive an order confirmation email.

Can I exchange a product purchased at Lacoste.ua for a dıfferent sıze or color?

No, it is not possible to exchange the product. If you care about a different size or color, you have to give an unsuitable product and order a product of a different size or color in a separate order.

Can I buy on a mobile device ın the onlıne store LACOSTE.UA?

Yes, the Lacoste.ua store is adapted to mobile devices and you can use it fully, both to browse products and to finalize your order.

Can I start shoppıng usıng a mobıle devıce and contınue usıng the computer?

You can add your favorite products to the basket from your mobile device at any time, and then continue shopping on your desktop computer, but you must be logged in to your account on both devices.

How to order the right size?

Please check the size guide available on each product page.

What payment methods do I have to choose?

We offer two payment methods: Credit card and Cash on Delivery (after the registration on the website)

What should I do if I have not completed my payment?

You must log in again to your account, enter the basket and re-finalize the payment.

How can I check the status of my order?

To check the status of the order you can call our call center.

Can I cancel my order?

You can call our call center. If your order has not been sent you will be able to cancel it. Otherwise, you can return the product/ products after you receive your order.

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