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FAQ
How can I contact LACOSTE.UA online store?
In case of inquiries related to orders or products, you can contact the online store via contact form or by phone +38 (044) 333 60 67 from Monday to Friday, from 9:00 to 17:00.
Why should I shop from LACOSTE.UA online store?
The online store Lacoste.ua is the only official online channel for the sale of the latest and original brand collections of LACOSTE in Ukraine. Purchases in the official sales channel guarantee the authenticity of ordered products and fast delivery.
What technical requirements must my computer meet in order to be able to use the LACOSTE.UA online store?
To get the highest quality of shopping at the online store Lacoste.ua, use browsers that use Java Script, ie. Internet Explorer version 8 or higher, browser Mozilla / Firefox version 22 and higher or Google Chrome version 27 or higher. Screen resolution: To view Lacoste.ua correctly, the screen should be set to 1024 x 768 pixels or more.
Is the same range in the online store Lacoste.ua online store and in stationary stores?
The range of collections may vary depending on the store. The same goes for the online store. The online store is the most complete collection, but if you see the model on the site, it does not mean that it is available in the store - for this information you need to contact the store to clarify.
Can I change the data provıded by me during regıstratıon?
Log in to Lacoste.ua, then go to the My Account tab. A form with your Personal Data will appear in front of you, where you can make the necessary changes. Do not forget to save them.
Why should I create an account?
For security purposes, we encourage all of our customers to create a Lacoste online account. Here are some of the benefits of creating an account:
1. Your personal information is saved for quick and easy ordering each time you use the site.
2. Your personal information is protected with a password, and it is ensured that no one else has access to these details.
3. You will be able to receive information regarding your order.
I forgot my password - what next?
Go to the Forgot your password? Tab located under the login field, enter your email address and wait for a message with instructions.
Can I make purchases at LACOSTE.UA online store wıthout the registration?
Yes, in the online store Lacoste.ua you can make purchases without registration. However, when finalizing an order, you must provide the necessary details to deliver the goods.
How can I unsubscrıbe from the newsletter?
If you want to cancel the newsletter subscription, at the bottom of each newsletter you will find a link saying "unsubscribe from the newsletter", just click the link and follow the instructions. Signing off the newsletter does not delete the user's account.
How do I return a product purchased in LACOSTE.UA online shop?
Please see our Return Policy - Terms and Conditions
Do the returned goods have to have the orıgınal packagıng?
Yes, the returned order should be packed with the original packaging, eg in the case of shoes - cardboard.
Do I have to also send a receıpt?
You must attach a return form to the returned purchase and you should attach a receipt.
When will I receive my money back for the returned item?
Depending on the way you paid for your order, you may receive funds within 3 to 14 days after we received your completed return form and product.
Who pays for the shipment of the goods upon return?
Return shipping costs must be paid by the buyer.
What are the delivery optıons available on LACOSTE.UA?
In the online store Lacoste.ua you can use delivery company or Nova Poshta.
Can I send products to a different address than the one provided during registration?
Yes, when finalizing your order in the delivery part you can enter any delivery address (with the exception of the temporarily occupied territories of the Autonomous Republic of Crimea, Donetsk and Luhansk regions) and save it in your address book.
What is the cost of delivery?
FREE Standard Delivery on all orders over 1500 UAH (will be paid by Lacoste.ua). For orders under 1500 UAH., shipping cost must be paid at the carrier's rates by the customer upon receipt of the order.
What is the delivery time?
The delivery time in avarage can be 2-4 business days from the moment of placing the order. The shop operator undertakes to immediately deliver the package to the courier operator, but he can not vouch for random situations that cause the delivery period to be longer.
How can I place an order at the LACOSTE.UA store?
To place an order on the Lacoste.ua website, add the product to the cart (optionally, first login to your user account). After entering the basket of products, check whether our order agrees and confirm or provide the data for shipment. In the next step, we go to the payment method selection, we make the payment and expect to receive an order confirmation email.
Can I exchange a product purchased at Lacoste.ua for a dıfferent sıze or color?
No, it is not possible to exchange the product. If you care about a different size or color, you have to give an unsuitable product and order a product of a different size or color in a separate order.
Can I buy on a mobile device ın the onlıne store LACOSTE.UA?
Yes, the Lacoste.ua store is adapted to mobile devices and you can use it fully, both to browse products and to finalize your order.
Can I start shoppıng usıng a mobıle devıce and contınue usıng the computer?
You can add your favorite products to the basket from your mobile device at any time, and then continue shopping on your desktop computer, but you must be logged in to your account on both devices.
How to order the right size?
Please check the size guide available on each product page.
What payment methods do I have to choose?
We offer two payment methods: Credit card and Cash on Delivery (after the registration on the website)
What should I do if I have not completed my payment?
You must log in again to your account, enter the basket and re-finalize the payment.
How can I check the status of my order?
To check the status of the order you can call our call center.
Can I cancel my order?
You can call our call center. If your order has not been sent you will be able to cancel it. Otherwise, you can return the product/ products after you receive your order.
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I understand and accept to the processing of my personal data contained in the above form for marketing purposes. Moreover, I declare that I understand that the administrator of collected personal data is Devanlay Polska Sp. z o.o. with its registered office in Warsaw (00-120 Warsaw), ul. Złota 59, NIP: 7010341947, REGON [National Business Registry Number]: 146127374, registered in the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, KRS number 0000419724, with the share capital of 12,915,550.00 PLN. My personal data will be processed in order to provide information to promote the administrator's products and services. I have the right to access my data and demand their rectification, deletion or limitation of processing, I have the right to object to data processing, data transfer, withdrawal of consent for processing and the right to lodge a complaint to the supervisory authority. Providing personal information is voluntary.
PRIVACY AND PERSONAL DATA PROTECTION POLICY
1. RETEK Limited Liability Company (identification code of the legal entity 36049009, hereinafter the Seller) cares about the safety of purchases in LACOSTE online store in Ukraine (hereinafter the Online Store) and is scrupulous about the collection, processing, storage and use of information provided to the Seller by users and buyers on the website of the Online Store at http://www.lacoste.ua (hereinafter the Website) as well as buyers’ payments, and is governed by the Constitution of Ukraine, the Civil Code of Ukraine, the Law of Ukraine “On E-Commerce”, the Law of Ukraine “On Consumer Rights Protection”, the Law of Ukraine “On Personal Data Protection”, the Law of Ukraine “On Payment Systems and Funds Transfer in Ukraine”, the Law of Ukraine “On Information Protection in Information and Telecommunication Systems” and other laws and regulations.
2. The Buyer means a legally competent individual who has visited the Website, signed up on the Website and/or provided the Seller with information, including personal data, who wishes to enter and/or has entered into a contract with the Seller for the sale of goods presented on the Website in accordance with the Public Offer. The User means an individual who has visited the Website and/or provided the Seller with personal data.
3. The Seller guarantees that the information received from the User and/or the Buyer, including any personal data, will not be provided to any third parties in violation of the legislation of Ukraine.
4. Detailed conditions for the provision, collection, processing, storage and use of personal data of the User and the Buyer are specified in the Public Offer.
5. The security of online payments and transfer of personal data of Buyers is guaranteed by the security protocols of the relevant payment systems.
6. Unless otherwise stated on the Website or otherwise provided for by relevant agreements with third parties, registration in accordance with the laws of Ukraine and international regulations, the Seller owns the copyright to any materials of the website, resources, services, intellectual property. The above materials shall not be used without the written permission of the Seller and/or the holder of the relevant rights.
7. Cookies (hereinafter Cookies). The Website uses Cookies. Cookies are data files generated by a web server and sent to a computer or portable device of the User/Buyer for further use by the Website (such data may include browser type, language, shopping cart, viewed items, etc.). When the file is read by the web server through the User’s/Buyer’s browser, it can help the Website to facilitate the use of the Website for the User/Buyer. The Website uses Cookies to remember the preferences of Users/Buyers and create a superior user experience by improving the service and providing content that best meets the needs of the User/Buyer (e.g. by having information about the number of users using certain browsers and/or operating systems, Internet access devices, language, the Seller is able to customise the Website to provide the best conditions for using the Website and making purchases). If the Website/web server stores personal data in Cookies, the information is encrypted, thus ensuring its security. Some Cookies exist until the browser is closed, others exist for longer (they can be retained up to 366 days to make sure that the Users/Buyers find the necessary information even if they visit the Website once a year). Most browsers automatically accept Cookies. The User/Buyer can opt out of accepting Cookies by changing browser settings. However, if the User/Buyer opts out of accepting Cookies, the Seller does not guarantee the optimal operation of the Website.