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Найбільш популярні запитання
How can I contact Lacoste.ua store?

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In case of inquiries related to orders or products, you can contact the online store via contact form or by phone +38 (044) 333 60 67 from Monday to Friday, from 9:00 to 18:00.
Why should I shop from Lacoste.ua?

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The online store Lacoste.ua is the only official online channel for the sale of the latest and original brand collections in Ukraine. Purchases in the official sales channel guarantee the authenticity of ordered products, fast delivery and after-sales care.
What technical requirements must my computer meet in order to be able to use the Lacoste.ua online store?

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To get the highest quality of shopping at the online store Lacoste.ua, use browsers that use Java Script, ie. Internet Explorer version 8 or higher, browser Mozilla / Firefox version 22 and higher or Google Chrome version 27 or higher. Screen resolution: To view Lacoste.ua correctly, the screen should be set to 1024 x 768 pixels or more.
Can I buy on a mobile device ın the onlıne store Lacoste.ua?

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Yes, the Lacoste.ua store is adapted to mobile devices and you can use it fully, both to browse products and to finalize your order.
How to order the right size?

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Please check the size guide available on each product page.
How to fınd a product on the Lacoste.ua websıte?

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Products can be browsed using the top navigation and thus explore individual product categories. To find a specific product, enter it's name or model code in the search tab.
How to check if a gıven product is available?

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If the product appears on the listing page, it means it is available, but it does not mean that it is available in the desired size. Note - adding a product to the shopping cart does not result in its reservation.
Is the same range in the online store Lacoste.ua and in stationary stores?

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Yes, the online store and stationary stores have the same assortment, may sell out unevenly, which results in a difference in the availability of the assortment.
What are the delivery optıons?

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We offer free standard delivery on all orders over 1500 UAH. For orders under 1500 UAH., 50 UAH. will be applied on basket. Orders take up to 1-4 days to be delivered between Monday to Friday.Courier shipment by TMM express.
How can I place an order at the Lacoste.ua store?

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To place an order on the Lacoste.ua website, add the product to the cart (optionally, first login to your user account). After entering the basket of products, check whether our order agrees and confirm or provide the data for shipment. In the next step, we go to the payment method selection, we make the payment and expect to receive an order confirmation email.
Can I cancel my order?

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Unfortunately, you can not cancel your order. You can return the product/ products after you receive your order.
Can I change an already placed order?

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Unfortunately, you can not cancel your order. You can return the product/ products after you receive your order.
How do I know ıf my order ıs beıng processed?

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After placing your order, you will receive an order confirmation e-mail.
How can I check the status of my order?

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Log in to Lacoste.ua, then go to the My Account tab. On the left side you will find a menu from which you can select the Orders tab. There you will find detailed information about your order. You will be informed about any changes in your order by e-mail.
Is there a mınımum / maxımum order value?

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There is no minimum / maximum order limit in the online store Lacoste.ua.
Can I start shoppıng usıng a mobıle devıce and contınue usıng the computer?

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You can add your favorite products to the basket from your mobile device at any time, and then continue shopping on your desktop computer, but you must be logged in to your account on both devices.
What payment methods do I have to choose?

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We offer two payment methods; Credit card and Cash on delivery
Can I pay on delivery?

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You can place your order and pay by cash at the time of delivery. Service fee will be charged by TMM Express at the time of delivery. This fee cannot be refunded. Please have your cash fee ready at the time of payment.
What should I do if I have not completed my payment?

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You must log in again to your account, enter the basket and re-finalize the payment.
Can I send products to a different address than the one provided during registration?

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Yes, when finalizing your order in the delivery part you can enter any delivery address and save it in your address book.
What is the cost of delivery?

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FREE Standard Delivery on all orders over 1500 UAH. For orders under 1500 UAH, 50 UAH will be applied on basket.
What is the delivery time?

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The delivery time should not exceed 2-4 business days from the moment of placing the order. The shop operator undertakes to immediately deliver the package to the courier operator, but he can not vouch for random situations that cause the delivery period to be longer.
How can I track my order and know the date of delıvery?

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In the e-mail informing about the shipment you will receive all the details regarding the tracking of your shipment.
Wıll the courıer contact me before delıverıng the package?

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You will be notified by SMS about the upcoming parcel.
What happens ıf I'm not at home when I try to delıver my parcel?

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The courier will contact you personally if he does not find anyone at home and sets the next date of delivery of the parcel.
How can I check the status of my order?

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Log in to your individual account on the Lacoste.ua website, then go to the My Account tab. On the left side you will find the menu and the Orders tab. There are detailed information about your order. You will also be informed of any changes to your order by e-mail.
Can I exchange a product purchased at Lacoste.ua for a dıfferent sıze or color?

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No, it is not possible to exchange the product. If you care about a different size or color, you have to give an unsuitable product and order a product of a different size or color in a separate order.
How do I return a product purchased in Lacoste.ua?

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You can return any purchased products (other than customized products and underwear). We accept online returns within 14 days from the day you receive the products. Please note that it's not possible to return or exchange purchases made online to our stores OR return or exchange purchases made in our stores to online store. Please return your products in their original condition, withoout being worn or washed. Please allow up to 15 working days before contacting us about your return. It's important to note that refunds can vary according to your bank. We thank you for your understanding. Returned products that are not complying with our return policy will be returned to you without any refund. Return Address: Kiev, Polarnaya, 12a. Contact: Alexander Sushkov. Tel +380634398924
Does the returned goods have to have the orıgınal packagıng?

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Yes, the returned order should be packed with the original packaging, eg in the case of shoes - cardboard. The transport packaging (cardboard) is intentionally adapted to a convenient return procedure.
Do I have to also send a receıpt?

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You must attach a return form to the returned purchase and you should attach a receipt.
Why should I register at the Lacoste.ua store?

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By registering at the Lacoste.ua store you get the fastest access to all our promotions and special discounts. You have access to the history of your orders and you can create your own Wish List and share it with family and friends. Check it out!
What data do I need to share to create an account?

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To set up an account on the Lacoste.ua website, you must provide the data that will be necessary later to provide you with the order. They are: name, surname, e-mail, (needed to recover the password).
I forgot my password - what next?

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Go to the Forgot your password? Tab located under the login field, enter your email address and wait for a message with instructions.
Can I change the data provıded by me durıng regıstratıon?

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Log in to Lacoste.ua, then go to the My Account tab. A form with your Personal Data will appear in front of you, where you can make the necessary changes. Do not forget to save them.
Can I make purchases at Lacoste.ua onlıne store wıthout regıstratıon?

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Yes, in the online store Lacoste.ua you can make purchases without registration. However, when finalizing an order, you must provide the necessary details to deliver the goods.
How to subscribe to Lacoste Newsletter?

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To order a Lacoste.ua online store newsletter, just go to the store's website and then leave your email address in the "Join us" window. Subscribing to our newsletter gives you the opportunity to follow the latest promotions and collections available in our store.
How can I unsubscrıbe from the newsletter?

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If you want to cancel the newsletter subscription, at the bottom of each newsletter you will find a link saying "unsubscribe from the newsletter", just click the link and follow the instructions. Signing off the newsletter does not delete the user's account.