Dear buyers!
We want to make online shopping as easy and enjoyable as possible for you!
Sometimes the product may not be suitable or disliked, so you can always return it within 14 calendar days after delivery (received by courier or at the branch "Nova Poshta").
To return the item, follow these steps:
- It is necessary to send to the e-mail
- info@lacoste.ua
- the following documents, without which the return period may increase. In the subject of the letter, indicate the order number you are returning:
- -- fully completed «Application for return of goods»;
- -- signed «Application for return of goods» (this document is contained in the order);
- Carefully pack the GOODS in the original packaging in full (goods supplied in the kit must be returned as well).
- Contact the nearest Nova Poshta branch and send the goods together with the completed documents for return. Shipment should be made to:
- LLC «RETEK» EDRPOU 3604909
- 04201, Kyiv, st. Polyarna 12 «A»
- mob. number - +380 (63) 577-21-02
- Refunds are made within 3-14 days from the date of application. All data should be filled correctly.
Unfortunately, we will not be able to accept refunds in some cases:
- After 14 days from the date of its receipt.
- In the absence of "Application for return of goods" indicating the reason for return and the correct details for return.
- In case of incomplete return: lack of packaging in which the goods were delivered to you, labels, labels, etc.
- d. If the goods were in use.
The following product categories are non-refundable *:
- perfumery and cosmetic products and products in aerosol packaging;
- underwear, bodysuits, corsets, bathing suits;
- nightgowns, pajamas, bathrobes, home suits;
- hosiery;
- bed linen, towels;
- gloves, mittens; masks
- You can return these goods (refuse to receive) only through the detection of defects or inconsistencies in the order.
- * Goods, the list of which is determined by the Постановою of the Cabinet of Ministers of Ukraine № 172 of March 19, 1994, are not subject to return.
Replacement of defective goods
If you receive a product with a factory defect: damaged packaging or the mechanism does not work (sprays, etc.), we will be sure to exchange it for a unit of appropriate quality or refund the money if such replacement is not possible. To exchange defective goods, please call: (044)-333-6067 or write to the e-mail address: info@lacoste.ua
Money Refund
Money refunds are made automatically to the bank card from which the item was paid for of this card. The Seller and the Administrator are not responsible for delays in the receipt of funds or other negative consequences associated with the processing of your bank's payment made on such a card. The refund period depends on the time of receipt of the goods at the warehouse / branch of Retek LLC.
The refund period depends on the method of returning the goods and is calculated from the moment the goods * arrive at the warehouse of Retek LLC with correctly completed return documents.